Rob Howard in conversation with Susan Boles on the Break the Ceiling podcast
If you’ve read Rob’s Agency Owner’s Guide to Hiring Web Developers, you know that one of his core values is building long-term relationships with both his clients and his team. He treats them as his friends — people he’s going to be working with for many years.
Rob was a recent guest on Susan Boles’ Break the Ceiling podcast to discuss why he prioritizes these long-term relationships and how he orients his business and its offerings to encourage them.
Listen to the full episode to hear:
- Why we offer a hybrid retainer, called a WordPress Assurance Plan, that helps to build long-term partnerships
- Why we offer an industry-leading unconditional 30-day guarantee on our work
- How we infuse relationship-building into every aspect of the agency
- How to create your own unique offerings that embody your personal and company values
- The benefits of crafting all of your services around a long-term recurring relationship model